ALSANA carpet

Payment

Large or made to order products  When purchasing “made to order” or “order only” products, the order is validated after an advance payment (deposit) of at least 50% has been made. In case of advance payment a DEPOSIT REQUEST will be sent via the order confirmation e-mail. After the required deposit amount for the ordered product has been transferred to our bank account or paid in person (depending on the chosen payment method), we will issue a prepayment invoice to the billing address as certification of payment. For further details please read our General Terms & Conditions.

Shipping & Delivery

Products in InnoConcept’s webshop are sorted into two shipping groups by their size. There are products which are delivered by courier service and products which are delivered by furniture shipping service. The prices indicated in the webshop are gross consumer prices, shipping rates are not included. Expected shipping cost is indicated on each and every product’s page, furthermore we provide accurate costing during the purchase process. All products can be picked up personally at our showroom in Budapest or at our (same location). We provide free shipping upon purchases over a certain value. For detailed information read our General Terms & Conditions. Free in-store pick-up You can pick up the ordered items personally at our showroom or in our storage (H-1033 Budapest, Bogdani str. 1) during opening hours. Other times also possible in the case of prior arrangement. Courier service (DPD) Products of smaller size are delivered by DPD courier service within Hungary, the standard shipping rate is 3500 HUF (incl VAT). DPD will deliver your parcel on the day after pickup, from Monday to Friday, during working hours, in every city and settlement of Hungary. The courier only carries items under 50 kgs, items over 50 kgs have unique delivery fees. For shipping cost outside of Hungary please check our General Terms & Conditions. Courier service (HDT) Products of middle size are delivered by HDT courier service within Hungary, the standard shipping rate + service cost is 8500 HUF (gross). HDT will deliver your parcel in 24 hours the day after pickup in Budapest, and in 72 hours in Hungary (outside Budapest). The courier only carries items under 80 kgs (width+depth+height max. 300 cm), items over 80 kgs have unique delivery fees. Shipping outside of Hungary please ask our colleagues for an offer! Shipping of large products (furniture) Large furniture products are delivered within Hungary by InnoConcept’s furniture shipping agent. The shipping fee varies from zone to zone. ZONE 1: Budapest – 20.000 HUF + VAT ZONE 2: cities and settlements within Pest county – 22.900 HUF + VAT ZONE 3: zip codes between 2300 and 9999 – from 22.900 HUF + VAT (the exact fee can be seen in the cart after the zip code information is provided) By large volume order we can provide special offer or FREE delivery  please contact us for an offer! Available extra services Assembly fee: HUF 12.500+VAT  / (every opened half hour HUF 8.500 + VAT). More than one piece of order please ask for our special offer. Delivery abroad In general, we only ship products abroad (and within this only to EU countries) that can be delivered by a DPD carrier. We only fulfill large orders, which can be delivered by “Furniture Shipping” or HDT, within Hungary. Shipping outside of Hungary please ask our colleagues for an offer! In individual cases, we tend to make exceptions to this, especially to neighboring countries; please ask for our unique offer!

Showroom pieces

Please always inquire about the current availability of showroom models in advance at our contact details. These models can only be purchased after a personal viewing, once the interested party is convinced of their condition. Their transportation is a matter of a separate agreement; we are not able to provide home delivery for all products, given that their original, damage-free packaging is not always possible or not with standard delivery methods.